Delivery & Shipping Policy

Welcome to The Hemp Company, where we provide high-quality hemp products delivered straight to your door. Please carefully review our shipping policy to understand how we process, ship, and deliver your orders.

1. Shipping Within Ireland

• Standard Shipping: An Post
• Cost: €8.20
• Delivery Time: Expected delivery within 1-3 working days
• All orders are processed within 24 hours. Orders placed after 2pm will be processed the next business day.

• Courier Shipping: Fastway
• Cost: €6.20
• Delivery Time: Expected delivery within 1-3 working days

2. International Shipping

We also ship our products internationally to select countries. International orders are subject to the following:

• Cost: Shipping costs vary by destination. The exact rate will be calculated at checkout based on your location.
• Delivery Time: Estimated 10 business days depending on the destination. Please note that international shipping times may vary due to customs processing.
• Customs and Import Taxes: Customers are responsible for any customs duties, taxes, or fees that may apply once the shipment reaches your country. Please check with your local customs office for more details. We are not responsible for delays due to customs.

3. Order Processing Times

All orders are processed within 24 hours of receiving the order, except on weekends and public holidays. During peak seasons or sales, order processing times may be extended. You will receive a confirmation email with tracking information once your order has been dispatched.

4. Shipping Restrictions

• Age Restrictions: All customers must be 18 years or older to purchase hemp products. We reserve the right to request proof of age before processing your order.
• Legal Compliance: It is your responsibility to ensure that hemp products are legal in your region. We comply with Irish laws, and any products purchased must adhere to local regulations. We are not liable for any orders that are held or confiscated by customs in your country.
• Restricted Shipping Zones: Please note that we do not ship our goods to the following countries: USA, Isreal, China, Hong Kong, Iceland, India, Iran, Malaysia, Philippines, Russia, Singapore, Slovakia, UAE.

5. Lost or Damaged Packages

• Damaged Goods: If your package arrives damaged, please contact us within 48 hours of receiving your order at [email protected] with your order number and photos of the damage.
• Lost Packages: If your package has not arrived within the expected time frame, please reach out to our customer service team. We will assist you in locating the package or arranging a replacement.

6. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to follow the progress of your delivery directly through our carrier’s website.

7. Contact Us

If you have any questions regarding shipping, feel free to contact our customer service team:

• Email: [email protected]
• Phone: +353 01 8748515
• Address: 167 Capel Street, Dublin 1, Ireland

We are here to help and ensure your experience with The Hemp Company is smooth and satisfying.