167 Capel Street, Dublin 1, Ireland
We’re open Monday – Saturday, 10am – 6pm
Frequently Asked Questions
Please read our FAQ before sending us a message.
Our minimum cost is €6.10 for delivery. This is standard minimum for Registered Post within the Republic of Ireland. This provides shipping insurance with your package, and also means that your order is fully track-and-traceable. The price increases with a larger order, or a further distance.
We are able to send Hemp products to any location within the European Economic Area. However, we have had some issues with sending Hemp oil to mainland Europe via national postal services. If you’re ordering from outside Ireland or the UK, please contact us to organise a courier delivery. This may incur extra costs, you will be given a choice of shipping methods before any further payment is taken.
We use the Paylike online order system, which accepts most known debit/credit cards. This is a secure payment processing system that operates independently from our website.
Typical registered post delivery time within Ireland is 1-2 business days. There may be some delays in orders placed on Friday or the weekend. Our typical postage dispatch time is 4pm daily. Usually, once an order is placed before that time the order should be received the next day.
UK typical posting time is 2-4 business days, for mainland Europe 4-7 days.
We use the latest version of the WooCommerce online retail platform, and our servers are hosted by Blacknight. All your transactions are processed off-site by our Paylike payment gateway, and we do not have access to your card numbers or bank account details. We do retain the data you enter when you place an order, but this is for archiving and record purposes only. We do not sell your personal information or use it for promotional reasons. Please let us know if you have any issues with our data retention, or if you would prefer your information removed, and we will aim to address it as soon as we can.
Once you’ve completed your order, the payment is ‘made available’ by your bank account for capture by our payment processor. Typically, this authorisation is made automatically once our system confirms your order. Once this happens, it shows up on our list of daily orders and our diligent staff pack up your product and make it available for delivery.
You should receive a confirmation email once you’ve completed your order. This will be sent to the email you enter when you make your order, or the email associated with your account.
If you do not receive this email, please let us know, as this signifies a completed order.
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