DELIveRY AND RETURNS
DELIVERY
All incoming online orders are processed within 24 hours Monday through Friday. Orders delivered via An Post will usually arrive in 1 – 3 working days.
- Republic Of Ireland €8.20
- Northern Ireland €9.00
- United Kingdom €13.50
Orders placed after 12pm Friday and over weekends will be sent out in Monday’s post. Please ensure that the address you provide for delivery is fully accurate as well as an up to date contact number. Please include your Eircode for prompt delivery. Orders cannot be dispatched until full payment has been received!
All timeframes are dependent on stock availability and business traffic. If for any reason you do not receive your shipment in 3 days please contact us on [email protected] or call 018727021.
United Kingdom, EU & International – Once your shipment has been handed over to DHL, your delivery will be designated a tracking number by them. Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 3-10 days for neighbouring countries and up to 20 days for countries with long distances. Prices vary based on the exact destination and the weight of the parcel. Please use our checkout cart to calculate cost.
Delivery delays can result from factors, such as weather incidents, customs or backlogs. In the event your international shipment has not arrived within the expected delivery time, please contact us on [email protected] or call +353 18727021 and we will forward your tracking number as provided by DHL.
Due to Brexit for goods going to the UK additional revenue charges may apply. Contact our office for assistance on +353 18727021.
RETURNS
To cancel or return goods please contact us via email ([email protected]) quoting your order number.
Order Cancellations
Defective Products
Note: Certain manufacturers require that the customer process warranty claims with them directly. Customers are required to pay all shipping costs associated with a defective product return unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing / Damaged Items
General Return Rules – Per Product Type
Consumables (oils, extracts, e-liquids, edibles, cosmetics & CBD for pets)
Un-used & Unopened :
These can be returned for a full refund if the two following conditions are met:
- Product(s) must be shipped back within 30 days of the original delivery date.
- New product(s) must be in original, unused and brand-new condition to receive a full refund.
Used:
If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
Vaporizers ( Vaporizers & Vaporizer parts)
Un-used & Unopened :
These can be returned for a full refund if the two following conditions are met:
Product(s) must be shipped back within 30 days of the original delivery date.
New product(s) must be in original, unused and brand-new condition to receive a full refund.
Used:
If an item has been used/opened we cannot accept a return due to potential hygiene-related concerns of the product.
Further Return Instructions
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.
Please allow 2 weeks for the processing of your return once it has arrived at our facility.
Notice
The Hemp Company holds the right to alter these policies at any time. Should you need any more information, please refer to our Website Terms And Conditions Of Sale and Use.
Returns address:
- 167 Capel Street
- Dublin 1
- Republic Of Ireland
- D01 V225
